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All prices on our website are shown in Indian Rupees (INR), which is also the currency you'll be charged in. Since liquid products cannot be shipped by air, we use a ground-based courier service for deliveries within India. Depending on the state or area you live in, shipping within India can take up to 7 to 10 business days. Some pin codes might not be eligible for COD service. In such situations, a member of our customer support team will get in touch with you as your order is being processed.
Please file a single complaint if there are one or more damaged items in your order because only one return or replacement will be made.
It is encouraged for customers not to accept tampered with or damaged shipments.
Currently, we do not offer international shipping. You can have your order delivered to any address in India, though.
Please be aware that during discounts or promotions, typical shipping timelines will not be applicable.
You must be logged in and input the promotional code on the shopping bag page prior to checking out to take advantage of a special promotion. When you provide the necessary details, the deal will be instantly applied. Offer codes must be entered precisely as they appear because they are case-sensitive. Offer codes can only be used once per online purchase, and they don't work with previously discounted items.
We accept both COD and Online payment via Razor Pay.
Your information is communicated over the internet when you place a purchase using Secure Sockets Layer (SSL) technology, a recognised industry standard that vendors employ to guarantee the safety of an online store. For safe transactions, it negotiates and uses the crucial components of data integrity, data integrity, and mutual authentication.
Your order process will come to a close with the appearance of an order confirmation. Additionally, a confirmation email containing your order number will be sent to you! after the shipment of your order.
Requests to cancel orders will be taken into consideration, but they are not guaranteed. The reason for this is simple: once an order has been despatched, it cannot be cancelled because we strive to get out orders as promptly as possible. Once you receive an email confirming your order, your order is no longer changeable or cancellable because processing has already begun. Order cancellation is possible for customers up until the website's shipping phase. Call customer service for assistance once your order has been shipped.
Even while we strive to fulfil every purchase that has been placed successfully, there are occasional circumstances where we may need to cancel orders. Your order might be cancelled in the following circumstances, but not exclusively:
Before we can complete your order, we occasionally need extra information or additional verification. If there is a problem completing your order, if we need to cancel it, or if we need further information, we will get in touch with you. If you cancel your order after making a payment, you will receive a full refund, which could take up to a week depending on your bank account.
Discount coupons are only meant to be used once and must be utilised even if you cancel the order. In the event of a cancellation, any loyalty points you used to pay for the item will be reimbursed back to your account.
Within a maximum of 15 days of the order's cancellation, refunds are performed. Prepaid orders paid for with a credit card, debit card, or through net banking will have their money returned to their original account. Once an order has been shipped or dispatched, it cannot be cancelled. Please be aware that shipping fees and Cash-on-Delivery fees are not refundable.
Please be aware that the refund method may change depending on the situation. Although we apologise for any inconvenience this period may have caused, the bank's policy is to postpone refunds, and we have no influence over it. If an e-wallet is used for the refund, the credit should be accessible within 24 hours.
Orders that have already been placed can only be cancelled within four hours of the order being placed. To do so, send an email to care@sheopals.in and our customer service team will cancel the order and reimburse your money within fifteen business days.
Please be aware that the refund method may change depending on the situation. Please wait a maximum of 15 working days for the credit to show up in your account if you are receiving a refund via credit/debit card or net banking. Although we apologise for any inconvenience this period may have caused, the bank's policy is to postpone refunds, and we have no influence over it. If an e-wallet is used for the refund, the credit should be accessible within 24 hours.
You will get a text or email once your order ships with the tracking number (based on the option selected at checkout). The website bottom, the URL supplied, or the account page all allow you to follow the progress of your order.